01
Vehicle Assistance
Help with installed radios, vehicle cameras, GPS equipment, and recorded video requests.
EMPLOYEE KNOWLEDGE CENTER
How can we help?
Find straightforward answers for vehicles, workplace technology, and safer day-to-day IT.
02
User Assistance
Quick help with passwords, email, computers, printers, phones, and access.
03
Good IT Practices
Simple habits that protect you, our customers, and workplace information.
POPULAR ANSWERS
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THE PEOPLE BEHIND SUPPORT
Meet the IT team
From everyday technology questions to vehicle systems, our team keeps people connected and moving.
ZC
LEADERSHIP
Zhi Hong Chen
Head of IT
Leads IT operations and the support team, oversees system administration, coordinates technology projects, and manages escalated technical issues. Responsible for maintaining reliable, secure systems and setting priorities that support day-to-day operations.
ER
TIER 2 SUPPORT
Ei Reh
Tier 2 Support
Provides advanced vehicle technology support, including troubleshooting and service for radios, camera systems, and GPS equipment. Resolves escalated technical issues, assists with installations and repairs, and helps ensure vehicle systems remain dependable.
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TIER 1 / 2 SUPPORT
Steve Kresin
Tier 1/2 Support
Manages user credentials, account access, and printer services while providing both frontline and escalated technical support. Troubleshoots authentication and printing issues and helps users regain secure, reliable access to the tools they need.
QD
TIER 1 SUPPORT
Quoc Tu Duong
Tier 1 Support
Serves as the first point of contact for everyday IT questions and technical problems. Evaluates incoming requests, resolves common hardware and software issues, documents findings, and routes more complex cases to the appropriate specialist.
VEHICLE VIDEO
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